Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and ServicePoint Plus ("Company," "we," "our," or "us") regarding your use of our website servicepointplus.info and our junk removal and estate cleanout services.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access our website or use our services.

Services Description

ServicePoint Plus provides residential junk removal and estate cleanout services in Calgary and surrounding areas. Our services include:

• Furniture removal and disposal
• Appliance and electronics disposal
• Garage, basement, and attic cleanouts
• Renovation debris removal
• Estate and property cleanouts
• Property manager services for tenant turnovers

Service availability, pricing, and specific offerings may vary based on location and project requirements.

Service Booking and Scheduling

When you request services through our website or by contacting us directly, you agree to:

• Provide accurate and complete information about your service needs
• Ensure access to the property at the scheduled service time
• Identify all items requiring removal before service begins
• Disclose any hazardous materials or special handling requirements
• Provide accurate property access information including parking, stairs, and entry points

We will make reasonable efforts to accommodate your preferred service date and time, but scheduling is subject to availability.

Pricing and Payment

Our pricing is based on the volume of items removed, measured by the space occupied in our truck. Final pricing is determined after assessing the actual volume of materials.

• Price estimates provided before service are approximate and subject to adjustment based on actual volume
• Final pricing is confirmed on-site before work begins
• You have the right to decline service if you do not agree with the final price
• Payment is due upon completion of service unless alternative arrangements have been made
• We accept payment methods as specified at the time of service
• All prices are in Canadian dollars and include applicable taxes

Cancellations and Rescheduling

If you need to cancel or reschedule your service appointment:

• Please provide as much advance notice as possible
• Cancellations made with less than 24 hours notice may be subject to a cancellation fee
• We will work with you to reschedule at a mutually convenient time
• We reserve the right to cancel or reschedule services due to weather, equipment issues, or other circumstances beyond our control

Items We Cannot Accept

For safety and legal reasons, we cannot remove certain items including:

• Hazardous materials (asbestos, lead paint, certain chemicals)
• Medical waste and biohazards
• Explosives, ammunition, and weapons
• Certain industrial chemicals and materials
• Items prohibited by local, provincial, or federal regulations

If such items are discovered during service, we will not remove them and will advise on proper disposal methods. You are responsible for disclosing the presence of any restricted materials before service begins.

Property Access and Liability

You agree to:

• Provide clear access to all items requiring removal
• Ensure pathways are clear and safe for our team
• Secure pets and ensure they do not interfere with service
• Identify any property damage, structural concerns, or hazards before service begins
• Ensure you have authority to remove items from the property

While we take care to protect your property during service, we are not liable for:

• Pre-existing damage to property, walls, floors, or fixtures
• Damage resulting from structural issues or inadequate pathways
• Items left behind that you later decide you wanted to keep
• Damage to items that occurs during necessary disassembly for removal

Disposal Practices

We make reasonable efforts to dispose of items responsibly through donation, recycling, and proper waste management. However:

• We cannot guarantee that specific items will be accepted by donation centers
• Donation and recycling decisions are made based on item condition and facility acceptance criteria
• We are not responsible for the ultimate disposition of items after they leave our possession
• You release ownership of all removed items to ServicePoint Plus upon removal

Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim
• We are not liable for indirect, incidental, consequential, or special damages
• We are not liable for delays or failures in service due to circumstances beyond our reasonable control
• You agree to indemnify and hold us harmless from claims arising from your breach of these Terms or misrepresentation of facts

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of ServicePoint Plus or its licensors and is protected by Canadian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

Website Use

When using our website, you agree to:

• Provide accurate information in all forms and communications
• Not use the website for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with the proper functioning of the website
• Not transmit viruses, malware, or other harmful code

Privacy

Your use of our services and website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our practices.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Alberta.

Dispute Resolution

If a dispute arises between you and ServicePoint Plus, we encourage you to contact us first to seek resolution. We are committed to working with you to resolve concerns fairly and promptly.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

Contact Information

If you have questions about these Terms of Service, please contact us:

ServicePoint Plus
215 Banff Ave
Banff, AB, Canada
Phone: +1 844 754 2443
Email: [email protected]