Privacy Policy

Introduction

ServicePoint Plus ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website servicepointplus.info and use our junk removal and estate cleanout services.

Information We Collect

Personal Information

When you contact us, request services, or submit forms on our website, we may collect:

• Name and contact information (email address, phone number, mailing address)
• Service address and property details
• Information about items requiring removal
• Payment information when you book services
• Communication preferences and correspondence history

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookie data and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our junk removal services
• Process service requests and schedule appointments
• Communicate with you about services, scheduling, and inquiries
• Send administrative information and service updates
• Process payments and maintain transaction records
• Respond to your questions and provide customer support
• Analyze website usage and improve user experience
• Comply with legal obligations and protect our rights
• Detect and prevent fraud or unauthorized activities

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with business operations, payment processing, or service delivery
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, safety, or the rights of others
• With Consent: When you have given explicit permission to share information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Improve website functionality and performance
• Provide relevant content and features

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality. For more information, please review our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your information to another service
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing where consent was provided

To exercise these rights, please contact us using the information provided below.

Canadian Privacy Compliance

We comply with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

ServicePoint Plus
215 Banff Ave
Banff, AB, Canada
Phone: +1 844 754 2443
Email: [email protected]